Help & FAQ

Find answers to common questions about Supervisor / Operator ID, Universal Client setup and payment support. For anything else, you can always contact our support team.

General Support

Doubts about packages, eligibility or how the process works? Our team can guide you before you apply.

ID Status / Verification

Already applied and want to know the current status of your Supervisor / Operator ID or Universal Client?

E-mail: support@uclregister.com

Software / ECMP Help

Facing issues during ECMP / UCL installation, login, GPS, or device configuration? Share screenshot and error details.

Support Hours: 10:00 AM – 8:00 PM (Mon–Sat)

Payment & Refund Queries

Payment deducted, receipt not received, or any refund-related query? We will check the transaction and update you.

Frequently Asked Questions

How long does it take to process my ID after submitting details?

If all your details and documents are correct, your request is usually verified and processed within 5–15 minutes during support hours. In some cases it may take longer due to high load or additional verification.

Once processing is complete, your login ID, password and software setup instructions are sent to you via WhatsApp / e-mail.

Is this an official website?

Yes, This is an official website that helps users with Supervisor / Operator ID guidance and Universal Client / ECMP support.

What basic information do I need to share for ID verification?

In most cases we ask for:

Full name (as per Aadhaar)
Mobile number and e-mail address
Qualification and basic KYC details
Aadhaar number
Documents

Exact requirements may vary based on the package and service selected.

I made the payment but did not receive any message. What should I do?

Sometimes payment gateway or bank takes a few minutes to confirm the transaction. If you do not receive any update within 15–20 minutes:

Note down your transaction ID / UTR number
Take a screenshot of the payment confirmation
Send it to our support WhatsApp or e-mail with your name and mobile number

Our team will verify the payment and process your request or guide you further as per the Refund Policy.

What if my details are incorrect or incomplete?

If major details are incorrect or documents are not clear, processing may be kept on hold. We will contact you on your registered mobile or WhatsApp to re-submit correct information. Please respond quickly so that your ID is not delayed or rejected.

Can I change my package after making payment?

In some cases, before processing has started, we may allow:

Upgrade to a higher package by paying the difference, or
Adjusting your payment towards another suitable service.

Such changes are handled manually by the support team and are subject to approval.

When can I contact support if I face any issue?

Our regular support hours are 10:00 AM to 8:00 PM, Monday to Saturday (excluding public holidays). Messages received beyond these hours are attended on the next working day.

If your question is not listed here, please write to support@uclregister.com or contact us on the official WhatsApp number mentioned on the website.