Terms & Conditions

1. Acceptance of Terms

By accessing or using this website, submitting any form or applying for services, you agree to be bound by these Terms & Conditions, the Privacy Policy and any additional guidelines published on this portal. If you do not agree with any part of these terms, you should not use this site or its services.

2. Nature of Services

This portal provides private assistance and support related to:

• Supervisor / Operator ID guidance and application processing
• Universal Client / ECMP / UCL software setup and configuration help
• General support regarding activation, error guidance and documentation

The portal is not an official UIDAI or Government of India website. Aadhaar name and logo are used only for descriptive and reference purposes.

3. User Responsibilities

When using this website or applying for any service, you agree that you will:

• Provide accurate, complete and up-to-date information in all forms
• Not use false, forged or unauthorised documents
• Keep your login credentials, OTPs and other sensitive details confidential
• Immediately inform support if you suspect any unauthorised access

4. Application Processing & Approval

Submission of an application on this portal does not guarantee approval. Every request is subject to verification of documents, eligibility and compliance with applicable rules. Processing time may vary depending on the correctness of information, workload and external factors beyond our control.

5. Payments & Charges

Service charges, package fees and any applicable taxes will be clearly informed on the registration / payment pages. By making a payment, you confirm that:

• You are authorised to use the payment method provided
• You understand the nature of the service being purchased
• You agree to the pricing, scope and limitations mentioned on the site

Any government fees or Aadhaar update charges are as per the latest UIDAI guidelines and may change without prior notice.

6. Refund & Cancellation

As services on this portal involve time-bound processing, verification and technical support, fees are generally non-refundable once work has started on your application. However, the portal may, at its sole discretion, consider partial or full refund in genuine cases such as:

• Payment made twice for the same application
• Technical error where service could not be initiated at all

Detailed rules may be provided separately under the Refund Policy page.

7. Limitation of Liability

While reasonable care is taken to provide accurate information and reliable assistance, the portal and its operators do not guarantee uninterrupted, error-free or 100% successful outcomes in every case. To the maximum extent permitted by law, the portal shall not be liable for:

• Any indirect, incidental or consequential loss or damage
• Delays caused by third-party systems, networks or government portals
• Errors arising from incorrect or incomplete information submitted by you

8. Third-Party Links & Services

The website may contain links to external websites, payment gateways or communication tools (such as WhatsApp or e-mail services). These are provided for your convenience only. We do not control and are not responsible for the content, security or privacy practices of such third-party websites.

9. Intellectual Property

All content on this website, including text, graphics, layout and design, is either owned by or licensed to the portal, except official logos and names of government entities which belong to their respective owners. You may not copy, reproduce or distribute any part of this website for commercial purposes without prior written permission.

10. Suspension or Termination of Access

The portal reserves the right to suspend or terminate access to the website or services, without prior notice, if any activity is suspected to be fraudulent, abusive, misleading or in violation of these Terms & Conditions.

11. Changes to these Terms

These Terms & Conditions may be updated from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of the website after such changes will be treated as your acceptance of the revised terms.

12. Contact for Clarifications

For any questions or clarifications regarding these Terms & Conditions, you may contact:

E-mail: support@uclregister.com
Support Hours: 10:00 AM – 8:00 PM (Mon–Sat)

Last updated: January 2025 · These Terms & Conditions are applicable only to the myAadhaar Support website and services.