Refund Policy

1. Nature of Services

The services offered through this portal are primarily time-bound digital services such as ID verification support, documentation review, and ECMP / UCL / Universal Client setup assistance. Once work is initiated on an application, our team invests time and resources to process your request.

2. General Refund Rule

All fees paid for application processing, software support or other services are generally non-refundable once:

• Your details have been received and verification work has started, or
• Software setup guidance / documentation has been shared with you.

By making a payment, you confirm that you understand the nature of the service and agree to this refund policy.

3. Eligible Cases for Refund

Subject to review and approval, we may consider a partial or full refund in the following situations:

• Duplicate Payment: The same amount was charged twice for a single application due to a technical error.
• Payment Success, Service Not Initiated: Amount was deducted but, due to a verified technical issue at our end, your application could not be created or processed at all.
• Wrong Amount Charged: In rare cases where the amount charged is different from the package chosen, and service has not yet been started.

In all such cases, appropriate documentary proof (transaction ID / bank statement / payment gateway screenshot) may be requested.

4. Non-Refundable Situations

Refunds will normally not be provided in the following cases:

• Change of mind after successful payment and initiation of work
• Delay caused by wrong / incomplete documents provided by the user
• Rejection of application by any third-party system or authority
• Failure to respond to calls / messages / e-mails requested for processing
• Issues related to your own hardware, internet connection or PC setup

5. Refund Request Process

To request a refund, you must contact us within 3 working days from the date of payment with the following details:

• Full name and registered mobile number
• Payment date, amount and transaction ID
• Reason for refund request with brief explanation

Refund requests can be sent via e-mail or WhatsApp to the official support number mentioned on this website.

6. Mode & Timeframe of Refund

If a refund is approved, the amount will normally be processed using the same payment method that was used at the time of purchase (for example, UPI / card / net banking), subject to the rules of the payment gateway and banks involved.

Processing time may vary from 5 to 7 working days or longer depending on the banking channels. The portal is not responsible for delays caused by payment gateways or banks.

7. Service Modifications Instead of Refund

Wherever possible, instead of refunding, we may offer to:

• Adjust the amount against another suitable package, or
• Extend support / re-processing of your existing service.

Such alternatives will be discussed with you and applied only with your consent.

8. Changes to this Refund Policy

This Refund Policy may be updated at any time without prior notice. The latest version will always be available on this page with an updated “Last updated” date. You are advised to review the policy periodically.

9. Contact for Refund Related Queries

For clarification regarding payments or refunds, you may contact:

E-mail: support@uclregister.com
Support Hours: 10:00 AM – 8:00 PM (Mon–Sat)

Last updated: January 2025 · This Refund Policy applies only to services purchased directly through the myAadhaar Support .